User General Terms & Conditions

SCHEDULE 1

Schedule of Services

1. Rental of ADSL on existing BT analogue line from Client’s site (BT analogue line rental still payable)

2. IP connectivity between Client’s site and AGAIN BROADBAND’s Internet Network service.

3. IP addresses may be requested at AGAIN BROADBAND’s discretion and subject to completing an appropriate IP Address request form. Where IP addresses are issued these must be returned upon termination of this agreement and are at no time the property of the Client.

4. The Clients are expected to manage their own hardware. AGAIN BROADBAND will not provide any support for hardware or configurations. It is the Client’s responsibility to ensure the hardware is compatible with the service.

SCHEDULE 2

Charges

All charges are payable as per the order form and in accordance with the payment schedule outlined on the order form.

Service Activation/Migration Monthly Cost Annual Cost

 All prices are inclusive of VAT.

All prices are in UK Pounds Sterling

All prices quoted are based upon payment by direct debit / cheque / cash. Credit Card / Paypal will be subject to a transaction charge of 4.5% of Invoice value

The term of this agreement is initially 1 month with 30 days written notice to cancel. Termination of this agreement within the minimum term will incur a cancellation fee of 100% of any remaining charges for the rest of the minimum term.

SCHEDULE 3

Service Standards

1 On wires only, AGAIN BROADBAND only provides support for the service being provided on a working BT analogue line.

2 In order to use ADSL Services, you need an existing BT telephone line and a personal computer of a minimum specification. You acknowledge that we are dependent upon certain third parties to install and provide ADSL Services to you. You also acknowledge that there may be technical limits that prevent us from delivering an operational service to you. We will endeavor to provide ADSL Services to you at the access rate you choose but, due to contention within the network, the speed of service may be reduced at times.

AGAIN BROADBAND is only responsible for the hardware and service up to the Ethernet interfaces, all equipment and services beyond this are the Client’s responsibility.

3 We do not undertake to provide a fault free service. If, however, a fault occurs, you should report the fault by telephone, electronic mail or in writing to the Support Service. We will let you know as soon as reasonably practicable of any periods of downtime of the Support Service.

Service Credits

4 Do not apply to AGAIN BROADBAND’s ADSL services.

Outages

5 Planned Outages may occasionally be necessary for AGAIN BROADBAND to carry out essential maintenance or network upgrades. They will be kept to a minimum and scheduled to minimise disruption.

6 AGAIN BROADBAND will provide a fault reporting helpdesk facility. The helpdesk will respond promptly to faults reported. Faults remedied will be advised by email.

7 AGAIN BROADBAND aim to rectify faults within 7 hours of raising a fault. Time to fix may be affected by circumstances. This is a target repair time and does not constitute a service level, under no circumstance is AGAIN BROADBAND liable for outages or consequential losses.

8 Faults not involving AGAIN BROADBAND’s Network services or equipment. AGAIN BROADBAND will advise of steps taken to diagnose a fault for which AGAIN BROADBAND is not responsible.

9 Neither party shall be liable to the other, either in contract, tort (including negligence) or otherwise for direct or indirect loss of profits, business or anticipated savings, nor for any indirect or consequential loss or damage or for any destruction of data.

SCHEDULE 4

AGAIN BROADBAND Acceptable Use Policy

Introduction

The following Policy contains rules that govern your use of AGAIN BROADBAND’s services (“Service”) and forms part of the terms and conditions of use of the Service.

This Policy may be amended from time to time.

Applying the Policy According to the Nature of AGAIN BROADBAND's Service to You

Depending upon the nature of the Service you have selected:

• you may be setting up website or websites to be run on either your server or our server ("Website");
• you may be using our hardware, software, network and / or telecommunications to use the Service ("Our Equipment")
• you may be providing your own hardware, software, network and / or telecommunications to use the Service ("Your Equipment")

This Policy applies to all of the Services you select.

Restrictions on the Service

You are not permitted to have illegal material on your Website(s), link to content that is illegal or to allow Our Equipment or Your Equipment to be used for any illegal activity. You risk being prosecuted if you or any of your Clients publish illegal material in this or any other country.

You must ensure that your Website(s), Our Equipment and Your Equipment are not used to incite disorder, publish, disseminate or promote any material which encourages anything which is in any way pornographic, obscene, defamatory, menacing, offensive or in any way unlawful.

Neither you nor your Clients are permitted to publish any content, or link to any content, in which you or they (as applicable) do not own the right, without the prior permission of the owner of the relevant right.

You must not use or allow any of your Websites, Our Equipment or Your Equipment to be used to transmit or post any material which may cause offence to others on the grounds of gender, race or religion or which may cause annoyance or offence to any person.

AGAIN BROADBAND will comply with our obligations under the Data Protection Act 1998 and other any applicable data protection legislation. You are also required to comply with all data protection legislation. In addition, you must maintain all required registrations, including those reasonably requested by us to enable us to process your personal data in connection with our performance of our obligations under this Agreement.

 Unacceptable Activities

You must not use or allow any of your Websites, Our Equipment or Your Equipment to be used to distribute or promote any of the following:

• the sending of unsolicited emails or forged messages or spoofing
• software which may be used for port-scanning, virus creation, packet sniffing, smurfing, hacking, Trojan horses or any other illegal or anti-social activity
• any activity which interferes with systems or networks’ ability to operate including denial of service attacks in any form

• lists of email addresses (unless all of the addressees on the list have given their explicit permission)

• the processing of personal data which does not comply with all applicable data protection and privacy laws and regulations
• links to any website(s) that host illegal content
• content designed to offend or cause needless anxiety to others

Security

You must not do anything, or allow any third party to do anything, which will compromise the security of AGAIN BROADBAND equipment and you are therefore required to install and use appropriate virus checking software and security devices and to impose this same requirement on any of your own Clients that use any of your Websites or Your Equipment.

You must not share, or disclose to any third party, any passwords provided by AGAIN BROADBAND. Such passwords are your responsibility.

AGAIN BROADBAND's Rights

Compliance with this Policy is a contractual requirement. We reserve the right to suspend, restrict or terminate your access to the Service if either you or a third party accessing your Website or Your Equipment causes, or is likely to cause, our Service to be interrupted, damaged or impaired.

Offending material may be removed without prior notice. We may retain a copy of such material for our records.

We reserve the right to forward offending material to the police or other regulatory authorities in the event that we are requested to do so or where a complaint is made about your use of the Service and is deemed by us to be inconsistent with this Policy.

Complaints

If you consider that one of our Clients is in breach of this policy, please send details of the incident to us at abuseagainbroadband@c-instore.com.

Please provide as much information as possible including the date, time, time zone and IP address if applicable, together with all other relevant information.

These should be provided in plain text within the email and not as attachments.

We will deal with all complaints received and take appropriate action where your complaint is upheld. Please allow up to two working days for a response.